United Airlines Technical Operations jobs

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United Airlines Senior Staff Representative - Quality Assurance Audit, Regulatory Compliance and FAA Liaison in Chicago, Illinois

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Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

This position will have responsibility for research and collection of information for Federal Aviation Administration (FAA) Voluntary Disclosure Reporting Program (VDRP), Letters of Investigation (LOI) and any other FAA or company issues. Communication with all levels of the FAA and company management from Vice President down will be required on a daily basis. The auditor must be able to coordinate multidivisional corrective actions and follow up to ensure completion.

  • Administers the program for the processing of FAA Letters of Investigation and Voluntary Self-Disclosures

  • Acts as an internal consultant regarding quality assurance issues, policies and regulatory requirements within and across organizations as appropriate

  • Coordination and execution of company committed corrective action items made to the FAA in response to regulatory findings


  • Undergraduate degree in technical, safety, or aviation related discipline or equivalent level of work experience

  • 5-7 years of demonstrated significant achievements in aircraft maintenance, inspection, engineering, QA areas, with proven superior leadership capabilities

  • Consistently achieved technical excellence in the understanding and implementation of aircraft maintenance surveillance and analysis programs

  • FAA Airframe and/or Powerplant Certificate or equivalent aircraft maintenance/inspection and quality assurance experience is required

  • Strong interpersonal, verbal and presentation skills. Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements

  • Computer skills to include Microsoft Office Applications and demonstrated experience with ability to learn Company / Department IT Platforms

  • In-depth experience interacting with FAA

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Master’s/Bachelor's degree is strongly preferred

  • Completion of certified programs in the quality assurance field

  • Extensive and proven experience in quality assurance auditing and risk assessment skills

  • Professional certification in quality or safety

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled