United Airlines Technical Operations jobs

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United Airlines Senior Staff Representative - Quality Assurance, Off-Wing Maintenance Surveillance in Chicago, Illinois

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Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

Responsible for the accomplishment of audits and / or investigations on behalf of United Airlines in direct support of the Code of Federal Regulations Title 14, Part 121.373 (Continuing Analysis and Surveillance System), and the applicable UA and supporting regulatory requirements. Performs on-site and external compliance audits, approvals, and/or surveillance activities associated with the methods, practices, and procedures utilized within Tech. Operations and external support agencies. Perform risk assessments, generate audit reports, monitor corrective actions, and follow-up as necessary to ensure program compliance and that acceptable quality levels are maintained. Support UA continuous improvement initiatives by conducting assessments for operational compliance and performance to applicable regulations, company policies and procedures primarily encompassing Off-Wing Maintenance and other supporting functions (component and engine providers, parts distributors, calibration providers, specialized services, etc.). Provides necessary support of the Coordinating Agency for Supplier Evaluation, International Airline Technical Pool and Aviation Suppliers Association programs. Participates in other duties as assigned by the Director of Quality Assurance. Position requires 40-50% domestic and international travel.

  • Conduct surveillance of maintenance and related activities to assure compliance with applicable UA and regulatory requirements

  • Develop schedules and track accomplishment of the performance of internal / external evaluation audits

  • Assure appropriate corrective actions are initiated when unacceptable quality levels or non-compliance with procedural or regulatory requirements are identified

  • Generate, analyze, and present audit findings for department and senior management

  • Performs investigations of internal and vendor regulatory, or UA procedural non-compliance

  • Develops reports and makes presentations on Internal / vendor Audit Summaries; Continuous Analysis and Surveillance Systems and on other subjects in his or her field of expertise

  • Provides measured input for the processing of FAA Letters of Investigation and Voluntary Self-Disclosures

  • Conduct investigations by interviewing relevant personnel

  • Utilize analytical information tools such as databases and UA maintenance software

  • Obtaining objective evidence

  • Documenting facts

  • Validating root cause(s)

  • Collaborate with relevant organizations to finalize conclusions

  • Secure commitments as required from affected organizations and departments

  • Create final investigation report

  • Consults with Tech Ops organizations to interpret regulatory and UA requirements

  • Acts as an internal consultant regarding Quality Assurance issues and policies within and across organizations as appropriate

  • May provide technical leadership to project teams or other work groups, as assigned

  • Actively participate in industry or regulatory meetings as the designated company representative, and maintains liaison with the FAA or other regulatory agencies in routine matters

  • Provide constructive feedback including written reports to senior management with regard to regulatory and industry policies


  • Undergraduate degree in technical, safety, or aviation related discipline or equivalent level of relevant work experience

  • 5-7 years of demonstrated significant achievements in aircraft maintenance, inspection, engineering, QA areas, with proven superior leadership capabilities

  • Consistently achieved technical excellence in the understanding and implementation of aircraft maintenance surveillance and analysis programs

  • FAA Airframe and/or Powerplant Certificate or equivalent aircraft maintenance/inspection and quality assurance experience is required

  • Strong interpersonal, verbal and presentation skills. Working knowledge of pertinent Code of Federal Regulations and Company Manuals/Requirements

  • Computer skills to include Microsoft Office Applications and demonstrated experience with ability to learn Company/Department IT Platforms

  • In-depth experience interacting with FAA

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Master’s/Bachelor's degree is strongly preferred

  • Completion of certified programs in the quality assurance discipline

  • Extensive and proven experience in quality assurance auditing and risk assessment skills

  • CASE certification/training preferred

  • FCC License and experience a plus

  • Quality management/auditing background

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled